Privacy Policy
Effective Date: October 25, 2026
Muse Mind Therapy (“we,” “us,” or “our practice”) is operated by Xiomara Morales, Licensed Marriage and Family Therapist (LMFT), California License No. 163670. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit musemindtherapy.com (the “Website”).
We value your privacy and aim to collect only the information reasonably necessary to operate our Website, respond to inquiries, and provide information about our services.
1. What This Policy Covers
This Privacy Policy applies to information collected through our Website and related website communications.
It does not replace the privacy disclosures, informed consent documents, or Notice of Privacy Practices that may apply when you receive psychotherapy services.
Information collected in connection with clinical care is handled in accordance with applicable laws and our clinical privacy policies. HIPAA applies to covered entities and their business associates as defined by law; its applicability depends on the practice’s circumstances.
2. Information You Provide
Contact Inquiries
If you contact us by phone, email, or a Website contact form, we may receive information you choose to provide, such as your name, contact details, and the content of your message.
We use this information to respond to inquiries, communicate with prospective clients, and coordinate next steps when appropriate.
Please avoid sending detailed mental health histories, medical information, or other sensitive personal information through general Website forms, social media, or ordinary email.
Scheduling and Consultations
Our practice uses Headway and SimplePractice for scheduling, practice management, and related administrative services, as applicable. When you schedule a consultation or appointment through these platforms, they may collect information such as your name, contact details, appointment information, and other information you choose to provide.
The information collected and how it is used depend on the platform and the services you use. Please review the applicable platform’s privacy policy for more information about its data practices.
Scheduling a consultation does not, by itself, establish a therapist-client relationship.
Insurance and Benefits Verification
Our practice may use third-party services, including Headway and Thrizer, to assist with insurance eligibility, benefits verification, and out-of-network reimbursement-related services, as applicable.
When you use these services, the platforms may collect information such as your name, contact details, insurance information, and other information necessary to provide their services. The information collected and how it is used depend on the platform and the services you access.
These services are operated by third-party providers and are subject to their respective privacy practices and applicable law. We encourage you to review their privacy policies before submitting personal or insurance information.
3. Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically by the Website host and any tools we have enabled. Depending on the configuration, this may include:
Internet Protocol (IP) address and general device or browser information.
Pages visited, referring websites, and approximate visit times.
Website performance, security, and diagnostic information.
Cookie identifiers or similar technologies used for analytics or other purposes.
We use Squarespace as our Website platform. Squarespace and any enabled integrations may process technical information as necessary to operate, secure, and maintain the Website.
We do not intend to collect sensitive clinical information through Website analytics. However, information about a visit to a mental health provider’s Website may itself be sensitive. We therefore seek to limit unnecessary tracking and disclosure of Website visitor information.
4. Cookies and Similar Technologies
The Website or its third-party integrations may use cookies, browser storage, pixels, or similar technologies to support essential functionality, security, analytics, or advertising measurement.
The specific technologies used depend on the Website’s current configuration.
Where applicable, you can manage nonessential cookies and tracking through the Website’s consent settings or your browser settings. Blocking certain technologies may affect some Website functions.
We will describe any analytics or advertising technologies used on the Website accurately and provide any consent or opt-out mechanisms required by applicable law.
5. How We Use Information
We may use information collected through the Website to:
Respond to inquiries and requests for information.
Communicate with prospective clients.
Facilitate scheduling and appointment coordination.
Operate, maintain, and secure the Website.
Understand Website performance and improve the user experience.
Measure the effectiveness of marketing, where lawfully permitted.
Comply with applicable legal obligations and protect our legal rights.
We do not use Website information for purposes materially different from those disclosed at the time of collection without providing additional notice or obtaining consent when required by law.
6. How Information May Be Disclosed
We may disclose information to service providers that support Website hosting, scheduling, communications, analytics, security, or other business operations, where appropriate and permitted by law.
We may also disclose information when required by law, in response to valid legal process, or as necessary to protect rights, safety, and security.
Third-party providers may process information under their own privacy policies or under contractual arrangements with our practice. Their practices are not entirely within our control.
We do not authorize third parties to use information disclosed to them by our practice for purposes prohibited by applicable law or any applicable contractual restrictions.
Sale and Sharing of Personal Information
We do not sell personal information for monetary consideration. We do not knowingly share personal information for cross-context behavioral advertising. We may disclose information to service providers that support our Website and practice operations, as described in this Policy.
Where applicable, we honor legally recognized opt-out preference signals and provide the notices and mechanisms required by law.
If our data practices change, we will update this Policy and provide any notices or choices required by applicable law.
7. Third-Party Websites and Services
The Website may link to external websites, professional directories, social media platforms, scheduling services, insurance tools, and other resources.
These services are operated independently and have their own privacy policies and practices. We encourage you to review their policies before providing personal information.
Our inclusion of a link does not mean that we control or endorse every privacy or security practice of the linked service.
8. Data Retention and Security
We retain Website information for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal obligations and legitimate business needs.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, and destruction.
No website, electronic communication, or storage system can be guaranteed completely secure. Please use discretion when sharing information electronically.
9. California Privacy Rights
California residents may have privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), if the law applies to the business and the information at issue.
Depending on applicable law, these rights may include:
The right to know or access certain personal information collected about you.
The right to request deletion of certain personal information, subject to exceptions.
The right to request correction of inaccurate personal information.
The right to opt out of the sale or sharing of personal information, where applicable.
The right to limit certain uses and disclosures of sensitive personal information, where applicable.
The right not to be discriminated against for exercising applicable privacy rights.
The CCPA does not apply to every business. The availability of particular rights depends on the law’s applicability, the nature of the information, and any relevant exceptions.
How to Submit a Privacy Request
To submit a privacy request or ask a question about our privacy practices, contact us using the information provided below.
We may take reasonable steps to verify your identity before fulfilling a request and may need to deny or limit a request where permitted by law.
We will respond within the timeframe required by applicable law. If the CCPA applies, its specific requirements concerning response deadlines, verification, and request methods will govern.
Where required, we will provide additional instructions or methods for submitting privacy requests.
10. Children’s Privacy
The Website is intended for adults aged 18 and older. We do not knowingly collect personal information online from children under 13 through the Website. If you believe a child has provided personal information through the Website, please contact us so we can review the situation and take appropriate steps consistent with applicable law.
11. Privacy Outside the Website
This Policy does not govern the independent privacy practices of third-party platforms or replace the privacy disclosures applicable to psychotherapy services.
If you become a client, please review the practice’s Notice of Privacy Practices and other clinical documents provided during onboarding for information about how clinical records and health information are handled.
12. Changes to This Policy
We may update this Privacy Policy as our Website, services, technology, or legal obligations change.
When we make changes, we will revise the effective date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
We encourage you to review this Policy periodically.
13. Contact Us
For questions about this Privacy Policy or to submit a privacy-related request, please contact:
Xiomara Morales, LMFT
California License No. 163670
Muse Mind Therapy
Website: musemindtherapy.com
Phone: (657) 204-3567
Email: hello@musemindtherapy.com